**Refunds for Pending Orders**
If you place an order and no longer wish to receive your delivery, no problem! Just text or call us at +61451424242, and we will confirm the cancellation and process a refund for the products ordered. However, if our driver is already en route to you, we may not be able to refund the delivery fee.
**Returns for Received Products**
If you decide you no longer wish to keep your order and would like to return the products, no issue! We can arrange for a driver to collect the products from you (return fee applies), or you can come to our warehouse in Clayton to do the exchange.
Returned products MUST be unopened and resalable, meaning no damage to the packaging.
**Returns for Faulty or Incorrect Items**
For refunds on products deemed faulty, please submit a case detailing the issue for us to review. Once confirmed, we will proceed with one of the following options based on your location and the current order volume:
1. We will organize the collection of the package from you. Once confirmed, you will receive a full refund for the faulty or incorrect product and/or an exchange (if reported within an hour of delivery and our driver is nearby, and we are not experiencing high order volumes).
2. You can post the faulty product to our warehouse at our expense. Once received and confirmed, you will receive a full refund, including the cost of re-delivery.
3. We can arrange an exchange for the faulty product and offer extra freebies with your next order as compensation.
**Wrong Item Returns**
If you received the wrong item, it could be a driver error or a substitution due to stock issues without manager approval. Please refer to the “three options” above for refunds or exchanges.
For replacements and refunds of received items, please allow 24-48 hours for us to open a case.
**PRIVACY POLICY**
Cheapnangs (ABN 89 652 090 223, Address: 22/140 Fairbank Road, Clayton South, VIC 3169 Australia), understands the importance of protecting your personal information. This Privacy Policy outlines our commitment to safeguarding the personal information you provide to us or that we collect when offering our services through our website or other interactions.
… (rest of the Privacy Policy remains unchanged, except where your business name and contact information are used) …